Discover the Real Customer References for Estate Sale Liquidators
Discover the Real
Customer References for Estate Sale Liquidators
Checking estate sale liquidators’ customer references is
important because you want to be confident that past customers have had
positive experiences. It goes without saying that you should ask them for
references which you’ll want to call, but ask yourself – would you give a
potential customer a bad customer reference? The answer is inevitably no.
Liquidators will only give you the contact information of customers that had positive
experiences, which is still helpful to hear but you want to discover the real
customer references. You want to find out what the bad experiences were as
well, and how bad they really were.
Here are a couple ways
to do your own research on estate sale liquidators customers to hopefully paint
a fuller picture of the customer satisfaction.
Yelp is a
recommendation website, allowing customers to review and rate services
providers. If you do a local search with the name of the liquidator in
question, it’s very possible you may read some not so rosy reviews.
The BBB is a US
nationwide organization that uses established criteria to rate the ethical and
community standing of a firm and provides this information as a means to
maintain a high level of trust between the businesses and the public. By
checking their profile on the BBB website, you can find out if any customers
have filed complaints and whether those complaints have been adequately
resolved.
This may be intuitive
for some, but others often overlook the simplicity of a general search on
customer complaints. By entering the liquidator’s company name followed by
“complaints”, you may be surprised by some of the results. Your search would
look like this “[company name] complaints”. Hopefully nothing shows up, but
take a second to look at the top search results incase there have been
materials customer complaints.
4. Check Personal
Contacts
Don’t forget to ask
around in your personal network to hear if they’ve done work with any local
liquidators.These simple resources can
help uncover any skeletons that may be hiding in the closet. If you take the time now, shouldn’t take longer than 15 minutes, you’ll greatly benefit in the
end.